{"id":276,"date":"2022-04-03T16:19:05","date_gmt":"2022-04-03T16:19:05","guid":{"rendered":"https:\/\/flagito.ee\/?p=276"},"modified":"2022-04-03T16:30:34","modified_gmt":"2022-04-03T16:30:34","slug":"what-can-you-claim-from-an-airline-if-a-flight-is-delayed-or-cancelled","status":"publish","type":"post","link":"https:\/\/flagito.eu\/en\/what-can-you-claim-from-an-airline-if-a-flight-is-delayed-or-cancelled\/","title":{"rendered":"What can you claim from an airline if a flight is delayed or cancelled?"},"content":{"rendered":"

The following article provides an overview of how and how much compensation can be claimed from an airline.<\/strong><\/h3>\n

If flight is delayed, canceled or denied, the passenger may be entitled to compensation. In the European Union, all air passengers have consumer rights (EU Regulation 261\/2004) which ensures that passengers can reach their desired destination quickly and conveniently and which helps to mitigate risks. The rights established by the Regulation apply to passengers departing from or arriving at an airport in an EU Member State. The rights also apply to flights arriving from an airport outside the European Union when operated by an air carrier of a Member State. If you check in on time, these rights apply to all trips, including charter flights.<\/p>\n

Duty of care<\/strong><\/p>\n

In the event of a flight being delayed, canceled or overbooked, the air carrier is always obliged to take care of the air passengers. Such treatment means that the airline must provide passengers with adequate catering, means of communication (an opportunity to make two telephone calls, send fax or e-mail) and, if necessary, hotel accommodation and transport between the accommodation and the airport, depending on the waiting time. The passenger is entitled to care in the following cases:<\/p>\n

1) if the distance between the start and the final destination of the flight is less than 1500 km (e.g. Tallinn-Amsterdam) and the flight is canceled or delayed for at least two hours<\/strong>;<\/p>\n

2) if the distance between the start and the final destination of the flight is 1500 to 3500 km (e.g. Tallinn-Brussels), or it is an intra-Community flight (e.g. Tallinn – Gran Canaria) and the flight is canceled or delayed for at least three hours<\/strong>;<\/p>\n

3) if the distance between the start and the final destination of the flight is more than 3500 km (e.g. Tallinn \u2013 Phuket) and the flight is canceled or delayed for at least four hours<\/strong>.<\/p>\n

In a situation where the airline does not have sufficient staff to provide passengers with food, accommodation or transport, the passenger should bear the costs. It is strongly recommended by the \u2019Flagito\u2019 airline compensation company that the costs incurred stay reasonable and that all documents be retained. These cost documents can then be submitted with the claim to the airline, which must compensate for the damage.<\/p>\n

If the airline fulfills the duty of care and delivers the passenger to the destination, the passenger is still entitled to compensation for the inconvenience caused if the flight arrives at the destination more than 3 hours later.<\/p>\n

The amount of compensation depends on the length of the flight:<\/p>\n