Flight delays, cancellations, denied boarding and related expenses (e.g. hotel, transport and meals). In addition, Flagito deals with refund claims. Flagito does not handle baggage claims.
If the journey starts from EUterritory;
If the journey ends on EUEU airline.
European Union means the EU member states including Guadeloupe, French Guiana, Martinique, Réunion, Mayotte, Saint-Martin (French Antilles), the Azores, Madeira and the Canary Islands, as well as Iceland, Norway and Switzerland. The EU does not include the Faroe Islands, the Isle of Man or the Channel Islands.Flagito's service fee is 30% per compensation and 30% per person for a ticket refund. Please note – the Flagito service is risk-free, if Flagito fails to receive compensation, the service is free of charge.
It is easy to get started with the procedure – just fill in the form on our website and send us your booking confirmation or flight ticket and Flagito will take care of the rest!
We have created 80% of the case law on flight compensation, making it easier for passengers to get compensation.
Flagito uses all means permitted by law, including claiming compensation through the courts.
Flagito shall bear all the costs of the proceedings, including legal costs. The passenger is protected against charges by an assignment of claims.
You generally have 3 years from the date of the flight incident to make a claim. This may vary by country and airline.
Fill in the form, submit your booking and from then on it will not take much time. Flagito handles the claim independently.
Yes.
Compensation can be applied by the passenger affected by the flight disruption. It does not matter who bought the ticket (e.g. your employer). Passengers who have travelled free of charge (e.g. children under 2 years old) are not entitled to compensation.
The flight must arrive at its final destination more than 3 hours later than originally planned. In the case of a connecting flight, the delay will be counted from the final destination of the entire journey.
Arrival time is the time at which the aircraft door opens and the passenger is allowed to leave the aircraft.
| Financial compensation | Start of flight & destination (km) |
|---|---|
| Compensation (€250) | A flight of up to 1,500 kilometers |
| Compensation (€400) | A flight of more than 1,500 up to 3,500 kilometres |
| Compensation (€600) | All other flights over 3,500 kilometers |
If the flight delay was caused by an exceptional circumstance. Exceptional circumstances are weather, an act of terrorism, a collision between an aircraft and a bird, political instability, and unforeseen flight safety deficiencies.
The obligation to provide care arises if the flight is delayed by at least 2 hours. At the same time, the passenger must be offered (and does not have to request) sufficient food and drink in relation to the waiting time.
If the delayed flight is delayed by more than 5 hours, the passenger is entitled to a refund if they decide to cancel the trip. If you continue your trip the next day, the airline must provide free hotel accommodation and transport between the airport and your accommodation.
A cancellation is when a previously scheduled flight with at least one seat booked is cancelled.
You have the right to claim compensation if:
You were informed of the cancellation 7-14 days before the trip and will be allowed an alternative flight departing more than 2 hours before the scheduled take-off or landing 4 hours after the scheduled landing time;
You were informed of the cancellation less than 7 days in advance and the replacement flight departs more than 1 hour before the scheduled take-off or lands later than 2 hours after the scheduled landing time.
| Financial compensation | Start of flight & destination (km) |
|---|---|
| Compensation (€250) | A flight of up to 1,500 kilometers |
| Compensation (€400) | A flight of more than 1,500 up to 3,500 kilometres |
| Compensation (€600) | All other flights over 3,500 kilometers |
If the flight delay was caused by an exceptional circumstance. Exceptional circumstances are weather, an act of terrorism, a collision between an aircraft and a bird, political instability, and unforeseen flight safety deficiencies.
The airline must offer you either a full refund of your ticket within 7 days or other options to get you to your final destination or back to your point of departure. Among other things, compensation will be paid for the part of the journey that has already taken place if the flight is of no use for the passenger's original travel plan.
The obligation to provide care arises if the flight is delayed by at least 2 hours. At the same time, the passenger must be offered (and does not have to request) sufficient food and drink in relation to the waiting time.
If the delayed flight is delayed by more than 5 hours, the passenger is entitled to a refund if they decide to cancel the trip. If you continue your trip the next day, the airline must provide free hotel accommodation and transport between the airport and your accommodation.
This is when an airline refuses to carry a passenger on a plane even though the passenger has shown up for the flight. This can happen, for example, if a flight is overbooked.
If there are reasonable grounds for denied boarding, such as health (passenger falls ill), safety (on-board violence), security or incomplete travel documents (invalid identity card), the airline may deny boarding without having to pay financial compensation.
- The passenger has a reservation for the flight and will check in at the check-in time and place indicated (if no time is indicated, no later than 45 minutes before the announced departure time);
- the airline or tour operator has diverted the passenger from the flight for which they had a reservation to another flight, for whatever reason.
| Financial compensation | Start of flight & destination (km) |
|---|---|
| Compensation (€250) | A flight of up to 1,500 kilometers |
| Compensation (€400) | A flight of more than 1,500 up to 3,500 kilometres |
| Compensation (€600) | All other flights over 3,500 kilometers |
The obligation to provide care arises in the event of denied boarding. In this case, the airline must first offer the passenger the choice of an alternative flight or a refund.
Secondly, the passenger must be offered (the passenger does not have to request) sufficient food and drink in relation to the waiting time. If you continue your trip the next day, the airline must provide free hotel accommodation and transport between the airport and your accommodation.
Keep all receipts for meals, transport (including alternate flights) and accommodation incurred as a result of cancellation. The airline must reimburse them to a reasonable and necessary extent.
Entitlement to compensation depends on whether the airline offered a replacement flight. The amount of compensation is 250, 400 or 600 euros.
The airline will have to reimburse the flight ticket.
